Contact Us
Your Responsibility
You are responsible for everything you submit through this form. The Aspers team reads and replies in English, so write your message in English as well. Before you send anything, consider whether the information belongs in a contact message at all.
Never include financial details, passwords, PINs, or scans of identity documents. The form is not a secure channel for sensitive material. A genuine casino or review team will never ask you to send these through a contact page. If you believe such information is required, stop and use the official channels stated on the operator’s own website instead.
Where to Seek Help
If you are struggling with gambling, the contact form is not the right place. Look instead for the responsible-gambling section of the Aspers website, where you will find details of support organisations and tools for self-exclusion. Those services are confidential, free, and staffed by people trained to help. Contacting the casino’s general inbox about a gambling problem can delay the support you need.
If you wish to restrict your play, use the self-exclusion and deposit-limit options available on the operator’s site. These tools take effect when you activate them yourself; a message through a contact form does not guarantee action.
How Your Message Is Handled
The team reads messages in English and responds within a reasonable time. Every enquiry is treated on its own merits, and the operator decides how to act on the information you provide. You should keep a copy of anything you send, because the team cannot reconstruct a message you did not keep.
Do not use the form to report a technical fault with the website; use the operator’s dedicated support channels for that. Do not expect the form to change any contractual term or to override a decision already communicated to you. For questions about your account, your identity or your transactions, the operator may need to verify who you are before answering.
Sending a message does not create an obligation on the operator beyond considering it. You are responsible for the accuracy of what you write, and the operator is responsible for handling your enquiry in line with its own published procedures. Keep your message clear, factual, and free of anything you would not put in writing to a business you do not know.